Support assistant
First-line customer support for a small shop or service: answers from your policies, hands off the rest.
Opens with
Hi! I can help with orders, shipping, returns and product questions. What do you need?
Starter knowledge (8 answers)
- How long does delivery take?
- How do returns work?
- My order arrived damaged. What do I do?
- What payment methods do you accept?
- How long do the candles burn?
Actions switched on
- Search knowledge base
- Ask clarifying questions
- Suggest follow-up questions
- Collect leads
- Notify me of new conversations
- Voice input
- Email transcript
- Hand off to a person
Calendar
15-minute slots, Europe/Bucharest